Rückgabe & Erstattung

Returns

You have 28 days to return your items. Sadly, we cannot accept returns after this period so please make sure your item is returned to us within this timeframe.

Faulty or Damaged

In the rare case that an item arrives faulty or damaged, please reach out to us within 48 hours of delivery with photos and a description of the issue.

Packaging

Please keep the original packaging until you are certain about keeping it. Returns cannot be accepted without the original packaging.

Changed Your Mind?

We want you to love your purchase, but if it's not quite right, you have 28 days from delivery to return your order.

To be eligible for a return, items must be in their original, unused condition—this means no assembly or installation and all original packaging intact. As much as we’d love to offer free returns, our competitive pricing means we can’t cover return costs. However, we’re happy to arrange collection for you at a pre-agreed rate using specialist couriers to ensure there’s no damage to the items during transit. 

Collection fees typically range from £10-£80, depending on size, weight, and location. For oversized, heavy, or fragile items, return costs can be around 10% of the item's price. You’re also welcome to arrange your own return, just be sure to use a service that insures against loss or damage, as we can’t issue refunds in these cases.

A quick note for glass and mirrored items: Most standard couriers won’t cover them if damaged, so please avoid using them for these returns.

Before returning or having your item collected, be sure to take photos of both the item and its packaging. These will serve as evidence in case any damage is identified during our return quality checks.